Through its use of automation, Zenprise MobileManager introduces a best-practices approach to finding and fixing user problems. The ability to manage multiple mobile platforms is especially crucial, according to Zenprise, because The Radicati Group predicts there will be 600 million smartphones in the enterprise by 2011. This support is in addition to the monitoring and troubleshooting that MobileManager already performs for enterprise BlackBerry and iPhone deployments. Zenprise's answer is to automate smart-phone management, and it does so with its MobileManager platform, to which the company has recently added support for Windows Mobile devices.
"And at the same time, today's economy is creating flat-budget IT departments that don't know how to tackle smart-phone growth." "Increasingly, we're seeing a 'consumeration' of the enterprise," Zenprise's Ahmed Datoo, VP of marketing, told me when I spoke to him earlier this month. Do your mobile users complain that email is failing to reach their phones? Are they experiencing calendar-reconciliation problems? Do new phones have trouble establishing network connectivity? You have plenty of management policies in place for your servers and desktops, but what about those Research in Motion (RIM) BlackBerry, Apple iPhone, and Windows Mobile smart phones? They're proliferating at a wild clip, so how do you rein them in?
You've probably struggled with the inherent challenges associated with managing a mobile workforce.